IT and Technical Support
Course Duration: 6 Weeks
Course Fee : R 5,000
Attendance Certificate in IT and Technical Support:
Organisations are increasingly relying on computer systems in all areas of their operations and decision-making processes. IT Technical support staff, therefore, play a crucial role in ensuring the correct running and maintenance of IT systems.
IT technical support officers monitor and maintain the computer systems and networks of an organisation. They may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems.
IT and Technical Support Modules
| Module 1. Introduction to computer systems and technology |
| Module 2. Computer architecture, networking and data storage systems |
| Module 3. Installation, maintenance and upgrade of computer hardware and software |
| Module 4. Resolving computer problems |
| Module 5. Understanding and managing computer networks |
| Module 6. Business communication |
At the end of this IT Technical Support, a learner will be able to:
- Communicate knowledgeably with IT staff & users of information systems.
- Demonstrate an understanding of different types of computer systems and the use of computer technology in business.
- Demonstrate problem-solving abilities within the technical environment.
- Demonstrate an understanding of Computer Technology Principles.