Customer Management
SAQA ID : 59201
NQF Level : 5
Credits : 162
Course Duration : 5 Weeks
Course Fee : R10,000.00
The National Certificate: Generic Management – Customer Management: NQF Level 5 forms part of a learning pathway of management qualifications across various sectors and industries. It is specifically designed to develop management competencies required by learners in any occupation, particularly those who manage first-line managers. The qualification builds on the FETC: Generic Management and further develops the key concepts, principles and practices of management that will enable learners to lead, manage, organise and control first-line managers and team leaders.
In this Qualification the credits are allocated as follows:
Fundamental 49 credits 25%
Core 78 Credits 53%
Elective 35 credits 22%
| Unit standard | Qualification | NQF level | Credits |
| 10045 | Identify product features, advantages, and benefits to the customer | 5 | 10 |
| 10047 | Close a deal with the customer | 5 | 5 |
| 10048 | Identify brand mix elements | 5 | 8 |
| 10054 | Identify and manage areas of customer service impact | 5 | 6 |
| 10066 | Establish customer needs and relationships | 5 | 16 |
- Identify the needs of the customer.
- Present features, advantages, and benefits to the customer.
- Demonstrate features, advantages, and benefits